Refund Policy

At Best Collars, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we commit to refunding you.

💰 30-Day Money-Back Guarantee

You have 30 days from the receipt of your order to return a product to us and receive a full refund.

✅ Return Conditions

The product must be in its original, unopened, and unused packaging
The return request must be made within 30 days of receipt
The product must not have been damaged by the customer

📦 Return Procedure

Contact our customer service at contact@best-collars.fr, providing your order number and reason for return
We will send you return instructions within 24 hours
Send the product back to the indicated address
The refund will be processed within 5 to 10 business days after receiving the returned item

💳 Refund Methods

The refund will be issued to the payment method used for the original order. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.